Business Environment of the Travel and Tourism Industry
Land transport (rail, car, camper, rent a car)
Water transport (Ferries &Cruise)
Customer service Air fares & Ticketing basics
Electronic booking tools (GDS)
Industry codes - Country / Airport / City/Airline / Airline prefix
Air Transport Essentials
What do you learn?
Book and sell travel products using Global Distribution Systems (GDS) such as Abacus, Amadeus, Galileo or Sabre.
Provide excellent customer service and build customer loyalty.
Understand the various services and facilities available to airline passengers during their travel.
Advise customers on passport and visa requirements, as well as on travel insurance options.
Plan and reserve travel itineraries using standard industry coding.
Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products.
Acquire knowledge of e-ticketing.