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Passenger Ground Services (PGS)

iata accrediation courses
Certifications Included:
  • > IATA Passenger Ground Services
  •                 OR
  • > BSS Diploma in Passenger Services at Airport
  • > Special Attraction: GDS Package

Guiders Education is Top Performing ATC in South Asia for IATA. This well recognized PGS course equips you with skills to work in Airlines and Airports. This course is suitable for anyone who wishes to start a career as a Passenger Service Agent performing airport management function in any airport.


Introduction to airport & airline operations
Computer Reservations (CRS) and Departure Control Systems (DCS) functions.
Passenger & Baggage check-in procedures (airport & off-site).
Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging.
Cargo and Dangerous Goods regulations
Ramp Service, Airline and Airport security services
Managing passenger interactions.
Aviation security procedures for passenger & baggage transport.
Enhanced passenger facilitation.
Total Customer Care
Career opportunities and interview preparations.

What do you learn?

Understand how airlines and airports operate in relation to the provision of passenger services in airport management.
Provide superior customer facilities.
Learn about the latest industry updates in airport management.
Learn about passenger and baggage check-in & boarding procedures, including passengers with special needs.
Interpret the respective regulatory requirements related to passenger and baggage transport.
Understand how computer reservations and departure control systems operate.
Ensure safe and secure passenger & baggage transport.


One of the best faculty with with broad experience in the aviation industry
Instruction in small groups.
A strong link between theory and practice through case studies and projects.
Focus on development of social, professional and communication skills for a successful career.
Excellent career service and placement cell.
Good infra-structure and amenities for students.

Career Opportunities

Airport Ground handling Companies

Course Duration

Six months

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