Introduction to airport & airline operations
Computer Reservations (CRS) and Departure Control Systems (DCS) functions.
Passenger & Baggage check-in procedures (airport & off-site).
Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging.
Cargo and Dangerous Goods regulations
Ramp Service, Airline and Airport security services
Managing passenger interactions.
Aviation security procedures for passenger & baggage transport.
Enhanced passenger facilitation.
Total Customer Care
Career opportunities and interview preparations.
What do you learn?
Understand how airlines and airports operate in relation to the provision of passenger services in airport management.
Provide superior customer facilities.
Learn about the latest industry updates in airport management.
Learn about passenger and baggage check-in & boarding procedures, including passengers with special needs.
Interpret the respective regulatory requirements related to passenger and baggage transport.
Understand how computer reservations and departure control systems operate.
Ensure safe and secure passenger & baggage transport.