CRS ticket reservation process
Tour operation (inbound & out bound)
E-ticketing & fares
What do you learn?
Acquire the necessary skills and knowledge to ensure that your front-line contact with the customer is outstanding
Make appropriate travel arrangements and reservations
Calculate and quote appropriate air fares
Complete international travel documents in accordance with the applicable rules and procedures Be on the leading edge for e-ticketing global implementation
Answer customers' queries, quote rates and supplements, explain conditions and book tour products
Understand the role of information technology - Global Distribution Systems and the Internet
In addition, you will become familiar with related subjects such as industry regulations, codes, world geography, air fares and ticketing including e-ticketing, visa and health requirements, as well as tour programmes.